Need help?
Frequently Asked Questions
Order
Yes. We ship worldwide from our Milan warehouse via trusted couriers. Delivery takes 3–7 business days within Italy and EU countries, and 7–14 business days to most other international destinations.
Shipping costs are calculated at checkout based on your location and order weight.
Delivery times depend on the destination. Orders within Italy and EU countries typically arrive in 3–7 business days, while international deliveries usually take 7–14 business days.
Absolutely. We purchase directly from official distributors and supply the same products to professional beauty salons in Milan.
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay.
Yes. You may request a return within 14 days of receiving your order, as long as the items are unused, unopened, and in their original packaging.
To initiate a return, please contact us with your order number and reason for return. Once approved, we’ll send you return instructions. Return shipping costs are the responsibility of the customer, and we recommend using a trackable service. Once we receive and inspect the item, your refund will be issued within 5–10 business days.
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use the link provided in the email to track your package at any time.
Our in-house aestheticians are here to help. Email ….. or book a consultation in our beauty salon.
Yes. You can choose one of our salons as a pickup location during checkout. Same-day pickup is also available if the item is in stock. We’ll notify you as soon as your order is ready for collection.